Refund and Returns Policy

At homevis.xyz, we are committed to ensuring your satisfaction with our high-quality noise-canceling music devices. Please review our Refund and Returns Policy for a seamless experience.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in their original condition, and accompanied by the original packaging and proof of purchase.

  • We do not accept returns for:

    • Items damaged due to misuse, unauthorized modifications, or improper handling.

    • Products purchased on clearance or marked as final sale.

2. Return Process

  1. Contact us at infor@homevis.xyz to initiate your return. Include your order number and a brief explanation of the reason for the return.

  2. We will provide a return authorization and detailed instructions.

  3. Ship the item back to the address provided, ensuring it is securely packaged to avoid damage during transit.

3. Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method. Please note that processing times may vary depending on your financial institution.

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

4. Exchanges

  • Exchanges are allowed for defective or damaged items. Please contact us at infor@homevis.xyz with proof of the defect (photos or videos).

  • Once approved, we will send a replacement at no additional cost.

5. Non-Returnable Items

  • Gift cards

  • Items purchased during promotional sales (unless defective)

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error or defect caused by homevis.xyz.

  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

7. Customer Support

If you have any questions about our Refund and Returns Policy, feel free to reach out to us:

  • Address: 302 Center St, Buffalo, TX 75831, USA

  • Phone: +1 903-322-3640

  • Email: infor@homevis.xyz

Thank you for choosing homevis.xyz. We value your trust and aim to deliver a hassle-free experience with our premium noise-canceling music devices.